// Managed Hosting
Managed Hosting – we take care of operations
Focus on your business, we handle server operations: patching, monitoring, backups and incident response under SLA. For +€39/month per server.
What "Managed" means with us
OS patching & updates
Security and system updates applied and tested — without you having to step in.
24/7 monitoring
Proactive monitoring of availability, load and services — we react before things get critical.
Backups & recovery
Regular backups with defined retention on CEPH/offsite, with verified restore.
Incident response under SLA
Guaranteed response times around the clock — a real human handles incidents.
Security hardening
Firewall, fail2ban, secure defaults and regular hardening following best practices.
Personal contact
German-speaking support that knows your setup — no anonymous ticket carousel.
Self-managed vs. Managed
| Task | Self-managed | Managed with us |
|---|---|---|
| OS updates & patching | yourself | we handle it |
| 24/7 monitoring | set up yourself | included |
| Backups & recovery | yourself | included, verified |
| Incident handling | best effort / ticket | SLA, ≤ 1 h, 24/7 |
| Security hardening | yourself | ongoing by us |
SLA tiers
| Tier | Availability | Response (critical) | For |
|---|---|---|---|
| Standard (unmanaged) | 99.9 % network | Best effort, ticket | Self-service vServers |
| Business (managed) | 99.95 % | ≤ 1 h, 24/7 | Managed customers |
| Premium (cluster/CEPH) | 99.99 % | ≤ 30 min, 24/7 + emergency hotline | Private cloud |
With service credits if the agreed availability is not met.
Questions about Managed Hosting
- Who is Managed for?
- For anyone without an ops team or time for server maintenance — SMBs, agencies and teams that want to focus on their product.
- Can I add Managed later?
- Yes, any time. You start unmanaged and enable Managed with one click for +€39/month per server.
- What response times apply?
- Under the Managed SLA we respond to critical incidents within 1 hour, around the clock.